ORDERING
How do I place an order?
Browse, select your size, and add to cart. Checkout takes under 60 seconds — no account required.
Can I change or cancel my order?
We process orders fast. Contact us within 1 hour and we’ll do our best. After dispatch, changes aren’t possible.
How do I know my order is confirmed?
You’ll receive a confirmation email within minutes. No email? Check spam or your account dashboard.
PAYMENT
What payment methods do you accept?
Visa, ShopPay, Mastercard, PayPal, Apple Pay, Google Pay, and Klarna (Pay in 3).
Is my payment secure?
Yes — all payments are encrypted and processed securely via Stripe. Your card details are never stored.
Can I pay later?
Yes — Klarna lets you split payments into 3 interest-free instalments.
SHIPPING & DELIVERY
How long is delivery?
- Standard: 2–3 working days
- Express: Next working day (order before 2pm)
- International: 5–10 working days
How much is shipping?
Free UK delivery over £45
- Standard: £2.95
- Express: from £4.99
Do you ship worldwide?
Yes — 40+ countries. Duties may apply depending on location.
Can I track my order?
Yes — you’ll receive a tracking link once your order ships.
RETURNS & REFUNDS
What’s your returns policy?
30-day returns on unworn items in original condition.
Sale items = store credit only.
How do I return?
Contact us to start your return — we’ll send you the return address and step-by-step instructions by email. Quick and straightforward.
Are returns free?
- Free on orders over £45
- £2.95 fee under £45
When do I get my refund?
Processed within 3–5 working days after we receive your return.
SIZING & FIT
How do I choose my size?
Use the size guide on each product page. Between sizes? Size up for comfort.
Do items fit true to size?
Yes — plus fit notes and reviews to guide you.
Do you offer extended sizing?
Yes — most styles range from XS–2XL.
PRODUCT & CARE
What materials are used?
Premium performance fabrics — breathable, sweat-wicking, and built to move.
How do I wash my items?
30°C, inside out. No fabric softener. Air dry for best results.
Is your packaging sustainable?
Yes — 100% recycled and recyclable materials.
ACCOUNT & REWARDS
Do I need an account?
No — but it speeds up checkout and unlocks rewards.
How does rewards work?
Earn points on every purchase. Redeem for discounts, early access, and perks.
